Your order: Please check the personalisation details carefully. If you need to change them, please contact us immediately. We will be unable to change personalisation details after 24 hours from the time you placed your order.
Delivery: Delivery is by first class mail in the UK, registered delivery abroad. Please allow up to 21 days for the delivery of your blanket in the UK, 28 days for delivery abroad. Please visit the Ordering and Shipping page for delivery prices.
Returns and Refunds: Non-personalised products can be returned to us within 28 days in good unused condition for a full refund. We are unable to accept the return of a personalised item, as each one is individually made to order.
If the personalisation details are wrong on your blanket and the fault is ours we will reknit and replace your blanket.
Please contact us if you have any problems with your order, we are happy to help.
Security: The security of your online purchase is of paramount importance to us. All transactions take place on a secure server, using the latest available security technology. All data sent to our server and the data returned to you when viewing a secure page is encrypted to prevent unauthorised persons intercepting your details. When you enter the checkout area of our site you will move to our secure server.
If you are not happy about disclosing your Credit Card or Personal Details over the Internet, feel free to telephone us using the details on our Contact page.
Payment: We accept payment online by VISA, MasterCard and Switch/Maestro. If you post your order we will also accept payment by Cheque or Postal Order made payable to ‘Charlotte Cot Blankets Ltd’. Goods will only be dispatched once payment has been received in full.
Privacy: Your information will never be shared with any third party and will only be used to contact you about your order if necessary.